Frequently Asked Questions
Our FAQs page provides answers to common questions about our services, processes, and policies. You’ll find information on account setup, service offerings, payment methods, refunds, and more. This page is designed to help you quickly find the information you need. If you can’t find the answer you’re looking for, feel free to reach out to our support team for further assistance.
Frequently Asked Questions
What is The Skills Point?
The Skills Point is a platform that connects skilled professionals with clients seeking their services.
How does it work?
Professionals create profiles showcasing their skills and services. The platform matches professionals with clients based on skills and requirements.
How do I create a profile?
Sign up on the platform and fill out your profile with your skills, experience, and portfolio. We will verify your account within 24 hours.
How do I get hired?
Clients will contact you through the platform if they are interested in your services, based on the skills you list.
What kinds of skills can I offer?
You can offer any freelance or contract-based service (e.g., writing, design, programming, consulting, plumbing, teaching, and more).
How do I find the right professional?
Use our search and filtering tools to find professionals with the skills you need.
How do I pay a service provider/freelancer?
After connecting with your service provider/freelancer, you can agree on a convenient payment method. We recommend keeping proof of payment, such as a receipt or transaction number.
Is my data secure?
Yes, our platform uses encryption and secure servers to protect your personal data.
What should I do if I encounter an issue?
Use the Support feature on the platform to report issues, or contact our support team through the website. Additionally, you can log a dispute from your Dashboard under the “Disputes” section.
Can I use the platform outside of Uganda?
Currently, our platform is only available in Uganda, but we plan to expand to other countries and regions soon.